Questions? Contact us!

Frequently Asked Questions


Your file will be sent to you by email as soon as your payment is confirmed. Just click on the link in the body of the email and the file will start downloading. The file is named after the kit you’ve selected.

You don’t find it? Check your spam inbox!

Can’t wait? Download your Escape Kit directly from your account!

Still struggling? Contact us!


You have just downloaded your Escape Kit but you can’t manage to unzip it?

This free software program will help you: click here!

Using a computer to unzip the files, makes it easier!

  • Print the game file and the provided accessories.
  • Use the step-by-step setup guide
  • Keep the clues and answers close to you in case you need to guide struggling players.

You have unzipped your file but when you go to print, you receive an error message?

Here are our tips:

  • Use a computer to print out the game
  • Try it on another computer. Just open your mailbox on another computer or send the confirmation email to a colleague/friend.
  • Open the PDF file in your browser. Go to PDF > right click > Open with > Internet Explorer/Edge/chrome…
    Then print again to print from the browser.

The Escape Kit can be offered for a birthday gift or even a Christmas present!

Here is the link to the Escape Kit gift card.


Payments & security

Escape Kit has partnered with the most secure payment method on the market:

Stripe, which is PCI Service Provider Level 1 certified, the most prestigious level of certification. Thanks to Stripe, you will not be redirected to another website as is the case with other payment solutions. You can pay for your order without leaving the site, on which the SSL certificate is installed, which activates the “https” protocol and displays a padlock in the address bar. All your transactions are therefore encrypted and confidential.

New Feature! You now have a currency switcher on the cart and checkout pages! (see below to see what it looks like!)

The price is calculated from the € price, which is 19,99€ for 1 kit and we use data from Yahoo for up-to-date conversion rates. You will not have any currency fees at checkout, the two payment methods (Stripe and Paypal) are International! 


Are you a company or a club in need of an invoice?

The invoice is automatically sent after your order attached to the confirmation email!

You’re able to create an account on the order page. This will allow you to keep track of all your orders, invoices, special events, and promotion codes!

To create an account or login, follow this link:


You have a discount code? There is a dedicated field on the shopping cart page!

Here’s how to do it:

  • Add the game(s) of your choice to your cart
  • Enter the code received in the “promo code” part of your cart
  • Validate your cart
  • Download, print and play !


It can be printed in the format of your choice. For example if you have A4 paper you can print in “US letter” format or in any other format. Just click on the “fit” or “fit to page” button before printing.

Are you on a computer?

If you’ve run out of colored ink, you’re able to print all of our kits in black and white, with the exception of Cursed Treasure.

The 6 Escape Kits have different levels but can all be enjoyed with the entire family. To learn more about the levels, get familiar with the 6 kits!

Yes, it’s a cooperative team adventure designed for a team of 3-5 players.

If you have more players, feel free to print a copy of the game for each team. In this case, the groups will compete to finish first. For example, for a group of 25 players, print the Escape Kit 5 times and make groups of 5.

The Escape Game Kit can be played with 2, 3, 10 and even 50 players!

Just print one kit for every 3 – 5 players and separate the teams to avoid mixing up the sheets. You can separate each team with chairs, string or whatever you have at home. The most important thing is to create a friendly competition between the teams.

Of course! Delineate a play area and arrange the elements on the walls and on a table. You can install the game wherever you want 🙂

Only the “Panic in Space” kit requires an internet connection when solving riddles.

The background music is a youtube playlist, and will also require an Internet connection.

The Game Master will set everything up for the other players but they will not know the meaning of the riddles. They can then play with the rest of the team!

All our games are available in French, English, and Spanish!

When we design our kits, we don’t know the layout of your homes or apartments. All the games can be done in one single room, but also could be spread out across multiple rooms.

Want to play with multiple groups?

  • One room per team: For multiple groups, this is the best option. Ideally, keep the rooms close to one another so that the game master can keep an eye on each group.
  • One big room: Separate the groups in one big room with chairs/table/cords. All the groups should have their own game space in order to not mix the game elements.
  1. Divide the group into several teams of 3 to 5 people who will compete to be the big winners.
  2. Each group can play simultaneously.
  3. Print one game for each team.
  4. Put each group in a different room. Set everything up in each room. We recommend you don’t to disperse the elements in the house (kitchen, bathroom …), as this complicates the game.
  5. Before everyone splits into separate rooms, review the rules of the game, then start the countdown and put on the background music.
  6. The first team to finish the game is the winner.
  7. Create some dramatic build-up around the revelation of the victorious team as this will be one of the highlights of the challenge for your players.

During the game:

  • Your role will be to make sure the game flows smoothly and to provide clues.
  • For each clue, give the team a time penalty.

Of course! We’d love to see photos of you and your loved ones enjoying your time playing our games. In doing so, you’ll be helping us share our concept with the rest of the world. You can send us your photos to or via Instagram

All our kits include:

  • The puzzles
  • Decorative posters
  • End of game certificates
  • Invitations
  • Accessories for the final photo
  • A personalized playlist
  • You can add decorations to make the experience as immersive as you want!

Yes, no problem! One of the two players will print and set up the game (without looking at the riddles). They will open the “Clues and Answers” guide at the start of the game. This guide contains the story to read, as well as 3 clues and the solution to each riddle. Don’t worry, everything is “hidden”, you have to click on an item to reveal its content.

It is possible to play virtually (via screens) by dividing the roles or by creating two teams.
Two options are possible :
1) Both teams print the game and compete against each other. They set up the game in their respective spaces and start the timer at the same time.
2) One team plays while the other remote team is in control of the game and manages the instructions, the correction of the riddles and their resolution.

Customization & accessories

Of course! We provide you with the Escape Room as well as posters, invitations, music… but nothing prevents you from getting into costume or adding real padlocks!


Each kit has a background playlist. This can be found on the set up page of each kit, usually at the bottom of the page 🙂

Totally, it’s an original gift! The Escape Kit can be given as a birthday gift or even a Christmas gift!

Four solutions:

  1. You will receive an email confirming your purchase with the link to download the game. The price will not be indicated, so you can forward this email to the lucky recipient who will just have to click on the link!
  2. Click on the link received by email and download the game. Put it on a USB key to give as a gift!
  3. You can download, print and prepare the game, a nice gift ready to play!
  4. Opt for a gift card to let the lucky recipient choose! Have the card sent to you for printing and handing over, or give the recipient’s email address so that they can receive the gift card directly by email!


Of course they are! In each kit you will find many accessories:

  • Invitations
  • Decorative posters
  • Fun accessories
  • Closing diploma
  • Dedicated playlist
  • Countdown
  • Photo-booth elements


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